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Contact Technical Support
 
If you were unable to find assistance in our Support & Download area, try our Processor Support Forum. An online community where AMD customers and enthusiasts from around the world can gather and share their knowledge and experiences with AMD processors.

For technical support on ATI products please visit AMD Customer Care for ATI Products. For technical support on AMD Processors, please follow some simple guidelines that will enable us to provide a solution to your problem promptly.

Before you contact us

For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

    PC Processors:
  • Type of processor (Ordering Part Number) E.g. "AMD Athlon XP 3200+" or "AXDA3200DKV4E"
  • Brand, model and revision of the motherboard including BIOS revision
  • Brand and model of the heat sink
  • Brand and model of the power supply
  • Operating System
  • Detailed description of the problem
    All other AMD products:
  • Ordering Part Number of the device (OPN)
  • Detailed description of the problem
Contact Us Via: Online | Phone | Email
     
Online    
USA & Canada   Europe, Middle East, and Africa
Consumer
Reseller Partner		   Consumer
Reseller Partner
     
Telephone    
Argentina
Tel: 0800-333-0219 		  Mexico
Tel: 01-800-123-4709
Australia
Monday - Friday: 12:00 - 20:00 AEST
Tel: 1800 189 581		   New Zealand
Monday - Friday: 14:00 - 20:00 NZT
Tel: 0800 880 159
Brasil
Tel: 0800-557686		   Nordic Countries
Monday - Friday: 10:30 - 17:00 CET
Tel: +46-8- 562 540 22 (English only)
Chile
Tel: 123-00-209-110 		  Philippines
Monday - Friday: 09:00 - 17:00 PHT
Tel: 1027 1800 650 7147
China
Tel:(755)8242-4782 or
800 830 5643 (toll free) 		  Poland
Monday - Friday: 10:30 - 17:00 CET
Tel: +48 22 698 85 46
France
Monday-Friday: 10:30 - 17:00 CET
Tel:0800 908 621 (num. vert) 		  Russia
Monday - Friday: 12:30 - 20:00 CET
Tel: +44 1276 803299
Germany
Monday - Friday: 10:30 - 17:00 CET
Tel: +49 (0)89 4505 3199 		  Singapore
Monday - Friday: 09:00 - 17:00 SST
Tel: +65 6513 0938
Indonesia*
Monday-Friday: 09:00 - 17:00 BORT
Tel: 001 803 657 840 (English only)
*When dialing, need to use phone with IDD		   Spain
Monday - Friday: 10:30 - 17:00
Tel: 900 99 71 21
Italy
Monday - Friday: 10:30 - 17:00 CET
Tel: 800 877 224 (numero verde) 		  Thailand*
Monday -Friday: 09:00 - 16:00 THA
Tel: 001 800 656 811
* When dialling, need to use phone with IDD
Japan
Fax:81-3-3346-7848 		  United Kingdom
Monday - Friday: 09:30 - 16:00 GMT
Tel: +44 (0)1276 803299
Malaysia
Monday - Friday: 09:00 - 17:00 MYT
Tel: 1800 181 190 (English only) 		  USA and Canada
Processor Technical Support
Monday - Thursday: 8 a.m. - 5 p.m.
PST Friday: 8 a.m. - 3 p.m. PST
Tel: (408) 749-3060

   
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Email
Due to our Spam filters, if the subject line does not have either one of the three strings (CPU-Support/ Embedded-Support/ ACML-Support), your email may be rejected.

Please ensure to use the following format when submitting your requests/inquiries:
CPU-Support Embedded-Support ACML-Support
For PC microprocessor related inquiries, the subject line must contain ¡°CPU-Support¡±.


All Regions: tech.support@amd.com      
 

For Embedded/Connectivity Solutions inquiries, the subject line must contain ¡°Embedded-Support¡±.



All Regions: tech.support@amd.com      
 

For Developer inquiries, the subject line must contain ¡°ACML-Support¡±.




All Regions: tech.support@amd.com
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