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    Contact Technical Support
     
    If you were unable to find assistance in our Support & Download area, try our Processor Support Forum. An online community where AMD customers and enthusiasts from around the world can gather and share their knowledge and experiences with AMD processors.

    For technical support on ATI products please visit AMD Customer Care for ATI Products. For technical support on AMD Processors, please follow some simple guidelines that will enable us to provide a solution to your problem promptly.

    Before you contact us

    For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

      PC Processors:
    • Type of processor (Ordering Part Number) E.g. "AMD Athlon XP 3200+" or "AXDA3200DKV4E"
    • Brand, model and revision of the motherboard including BIOS revision
    • Brand and model of the heat sink
    • Brand and model of the power supply
    • Operating System
    • Detailed description of the problem
      All other AMD products:
    • Ordering Part Number of the device (OPN)
    • Detailed description of the problem

    Contact Us Via: Online | Phone | Email
         
    Online    
    USA & Canada   Europe, Middle East, and Africa
    Consumer
    Reseller Partner
      Consumer
    Reseller Partner
         
    Telephone    
    Argentina
    Tel: 0800-333-0219
      Mexico
    Tel: 01-800-123-4709
    Australia
    Monday - Friday: 12:00 - 20:00 AEST
    Tel: 1800 189 581
      New Zealand
    Monday - Friday: 14:00 - 20:00 NZT
    Tel: 0800 880 159
    Brasil
    Tel: 0800 774 7686
      Nordic Countries
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +46-8- 562 540 22 (English only)
    Chile
    Tel: 123-00-209-110
      Philippines
    Monday - Friday: 09:00 - 17:00 PHT
    Tel: 1027 1800 650 7147
    China
    Tel:(755)8242-4782 or
    800 830 5643 (toll free)
      Poland
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +48 22 698 85 46
    France
    Monday-Friday: 10:30 - 17:00 CET
    Tel:0800 908 621 (num. vert)
      Russia
    Monday - Friday: 12:30 - 20:00 CET
    Tel: +44 1276 803299
    Germany
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +49 (0)89 4505 3199
      Singapore
    Monday - Friday: 09:00 - 17:00 SST
    Tel: +65 6513 0938
    Indonesia*
    Monday-Friday: 09:00 - 17:00 BORT
    Tel: 001 803 657 840 (English only)
    *When dialing, need to use phone with IDD
      Spain
    Monday - Friday: 10:30 - 17:00
    Tel: 900 99 71 21
    Italy
    Monday - Friday: 10:30 - 17:00 CET
    Tel: 800 877 224 (numero verde)
      Thailand*
    Monday -Friday: 09:00 - 16:00 THA
    Tel: 001 800 656 811
    * When dialling, need to use phone with IDD
    Japan
    Fax:81-3-3346-7848
      United Kingdom
    Monday - Friday: 09:30 - 16:00 GMT
    Tel: +44 (0)1276 803299
    Malaysia
    Monday - Friday: 09:00 - 17:00 MYT
    Tel: 1800 181 190 (English only)
      USA and Canada
    Processor Technical Support
    Monday - Thursday: 8 a.m. - 5 p.m. PST
    Friday: 8 a.m. - 4 p.m. PST
    Tel: (408) 749-3060

       
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    Email
    To insure that your request is properly processed please follow the instructions below when sending your email.
    Embedded-Support ACML-Support
    For PC microprocessor related inquiries, please use our online troubleshooting tool to insure the fastest possible resolution. Our troubleshooting tool will ask a few questions to help properly format and route your inquiry.


    All Regions: mailto:tech.support@amd.com?SUBJECT=CPU-Support      
     

    For Embedded/Connectivity Solutions inquiries, the subject line must contain “Embedded-Support”.



    All Regions: mailto:tech.support@amd.com?SUBJECT=Embedded-Support      
     

    For Developer inquiries, the subject line must contain “ACML-Support”.




    All Regions: mailto:tech.support@amd.com?SUBJECT=ACML-Support
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