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Contact Technical Support

If you were unable to find assistance in our Support & Download area, try our Processor Support Forum. An online community where AMD customers and enthusiasts from around the world can gather and share their knowledge and experiences with AMD processors.

For technical support on ATI products please visit AMD Customer Care for ATI Products. For technical support on AMD Processors, please follow some simple guidelines that will enable us to provide a solution to your problem promptly.

Before you contact us

For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

PC Processors:

Type of processor (Ordering Part Number) E.g. "AMD Athlon XP 3200+" or "AXDA3200DKV4E"

Brand, model and revision of the motherboard including BIOS revision

Brand and model of the heat sink

Brand and model of the power supply

Operating System

Detailed description of the problem

All other AMD products:

Ordering Part Number of the device (OPN)
Detailed description of the problem

Contact Us Via: Online | Phone | Email


Online
USA & Canada		Europe, Middle East, and Africa
Consumer Reseller Partner		Consumer Reseller Partner

Telephone
Argentina Tel: 0800-333-0219		Mexico Tel: 01-800-123-4709
Australia Monday - Friday: 12:00 - 20:00 AEST Tel: 1800 189 581		New Zealand Monday - Friday: 14:00 - 20:00 NZT Tel: 0800 880 159
Brasil Tel: 0800 774 7686		Nordic Countries Monday - Friday: 10:30 - 17:00 CET Tel: +46-8- 562 540 22 (English only)
Chile Tel: 123-00-209-110		Philippines Monday - Friday: 09:00 - 17:00 PHT Tel: 1027 1800 650 7147
China Tel:(755)8242-4782 or 800 830 5643 (toll free)		Poland Monday - Friday: 10:30 - 17:00 CET Tel: +48 22 698 85 46
France Monday-Friday: 10:30 - 17:00 CET Tel:0800 908 621 (num. vert)		Russia Monday - Friday: 12:30 - 20:00 CET Tel: +44 1276 803299
Germany Monday - Friday: 10:30 - 17:00 CET Tel: +49 (0)89 4505 3199		Singapore Monday - Friday: 09:00 - 17:00 SST Tel: +65 6513 0938
Indonesia* Monday-Friday: 09:00 - 17:00 BORT Tel: 001 803 657 840 (English only) *When dialing, need to use phone with IDD		Spain Monday - Friday: 10:30 - 17:00 Tel: 900 99 71 21
Italy Monday - Friday: 10:30 - 17:00 CET Tel: 800 877 224 (numero verde)		Thailand* Monday -Friday: 09:00 - 16:00 THA Tel: 001 800 656 811 * When dialling, need to use phone with IDD
Japan Fax:81-3-3346-7848		United Kingdom Monday - Friday: 09:30 - 16:00 GMT Tel: +44 (0)1276 803299
Malaysia Monday - Friday: 09:00 - 17:00 MYT Tel: 1800 181 190 (English only)		USA and Canada Processor Technical Support Monday - Thursday: 8 a.m. - 5 p.m. PST Friday: 8 a.m. - 4 p.m. PST Tel: (408) 749-3060

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Email

To insure that your request is properly processed please follow the instructions below when sending your email.

Embedded-Support

ACML-Support

For PC microprocessor related inquiries, please use our online troubleshooting tool to insure the fastest possible resolution. Our troubleshooting tool will ask a few questions to help properly format and route your inquiry.

All Regions: mailto:tech.support@amd.com?SUBJECT=CPU-Support

For Embedded/Connectivity Solutions inquiries, the subject line must contain “Embedded-Support”.

All Regions: mailto:tech.support@amd.com?SUBJECT=Embedded-Support

For Developer inquiries, the subject line must contain “ACML-Support”.

All Regions: mailto:tech.support@amd.com?SUBJECT=ACML-Support
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